Terms of Service

Last updated: 2026-10-07

Agreement

These Terms of Service ("Terms") are a binding agreement between you and NBuilders, operator of Memori. By using the app or website, you agree to these Terms. If you do not agree, do not use Memori.

Eligibility

You must be at least 13 years old to use Memori (or 16 in the EU where applicable). You represent that you have the legal capacity to enter into this agreement, and that you are not located in a country subject to a U.S. Government embargo or listed as a "terrorist supporting" country, and are not on any U.S. Government list of prohibited or restricted parties.

Account

Memori uses Google or Apple sign-in. You are responsible for maintaining the security of your device and account. Notify us at [email protected] if you suspect unauthorized access.

License

We grant you a limited, non-exclusive, non-transferable, revocable license to use the Memori app for personal, non-commercial purposes in accordance with these Terms. If you downloaded the app from the Apple App Store, this license is also limited to use on Apple-branded devices that you own or control, as permitted by the App Store Usage Rules.

Your content

You retain ownership of content you upload. You grant NBuilders a limited license to host, process, store, and display your content solely to provide the service, including automated and AI-assisted processing described in our Privacy Policy. You represent that you have all rights necessary to upload your content and that it does not violate any law or third-party rights.

Shared content. A public link to a memory, and the media inside it, can be opened by anyone who has the link until you stop sharing. You are responsible for what you choose to share.

Keep your own copies. Memori is not a backup service. Keep your own copies of files that are important to you. You can download your data at any time in Settings → Export data. To the extent permitted by law, we are not responsible for loss of content.

Prohibited conduct

You agree not to:

  • Upload illegal, harmful, or infringing content
  • Distribute malware or attempt to disrupt the service
  • Scrape, reverse engineer, or circumvent security measures
  • Harass, abuse, or impersonate others
  • Use Memori for unauthorized commercial purposes

Free plan

The free plan includes 1 GB of storage, 80 memories, and 80 AI actions (one-time, not renewed). After 80 memories, nothing is blocked: you can choose to watch a short rewarded video ad (Google AdMob) to make one more save, or upgrade. Watching ads is optional and paying is never required to keep using the free plan. Paid plans have no ads.

Subscriptions

Memori offers auto-renewing paid plans with 3 GB, 50 GB, or 500 GB of storage, billed monthly or yearly, through the Apple App Store or Google Play. Paid plans have no memory limit, and AI credits renew every month.

  • Price: the price and billing period are shown in the app and in the store before you purchase. Payment is charged to your Apple ID or Google Play account when you confirm the purchase.
  • Auto-renewal: subscriptions renew automatically at the end of each period at the same price and length unless you cancel.
  • Apple App Store: cancel at least 24 hours before the end of the current period in your Apple ID subscription settings. Your account is charged for renewal within 24 hours before the period ends.
  • Google Play: cancel anytime before the renewal date in Google Play → Subscriptions.
  • Access after canceling: you keep paid features until the end of the period you paid for.
  • Offers: we may offer promotional or introductory prices or free trials. The terms of any offer are shown at purchase. Where a free trial is offered, any unused part ends when you purchase a subscription.
  • Refunds: refunds are handled by Apple or Google under their policies. We cannot issue refunds for store purchases directly.
  • Restore: use "Restore purchases" in the app if you reinstall or switch devices.

AI credits

  • Each save that Qwen classifies uses one AI credit. A photo and a video cost the same.
  • The free plan has a one-time allowance of 80 AI actions. Paid plans refresh every month. Your balance is on the Premium screen.
  • When AI credits run out, the AI save does not happen. On the free plan, you can choose to watch a short rewarded video to save that one memory. Any plan can upgrade.

Artificial intelligence

Memori includes AI features. Qwen (Alibaba Cloud) writes the title, story, folder, and the other language, transcribes audio, and receives media. No other AI provider handles memories.

Full disclosure, including what data is sent, how AI processing is disclosed before sign-in, and how to stop it, is in our Privacy Policy · Artificial intelligence.

By using Memori, you understand and agree that:

  1. Third-party AI: Text and media are sent to Qwen to classify a save, including the other language, and audio is sent for transcription. The provider is named here and on the sign-in screen.
  2. No training by Memori: We do not use your memory content to train Memori-owned AI models.
  3. One provider: Memories are not sent to another AI model. Sign-in with Google or Apple is authentication, not processing of the memory.
  4. No guarantee: AI output may be wrong, incomplete, or unsuitable. Memori is provided "as is" as to AI accuracy (see Disclaimer).
  5. Your review: You are responsible for reviewing memories before sharing or publishing. Machine-translated text is labeled in the app.
  6. Not advice: AI output is not professional, medical, legal, or financial advice.
  7. No high-stakes decisions: AI does not make credit, employment, housing, or similar legal decisions about you.
  8. Stopping: Delete memories or your account (Settings → Security → Delete account) to stop further AI processing on your data.
  9. Changes: We may change AI models, providers, or features, subject to applicable law and our Privacy Policy.

Third-party services

Apple, Google, and other sign-in providers have their own terms and privacy policies. Your use of those services is subject to their terms.

Apple App Store terms

If you downloaded Memori from the Apple App Store:

  • These Terms are between you and NBuilders only, not Apple. NBuilders, not Apple, is solely responsible for the app and its content.
  • Apple has no obligation to provide any maintenance or support for the app.
  • If the app fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price of the app, if any. To the maximum extent permitted by law, Apple has no other warranty obligation for the app.
  • NBuilders, not Apple, is responsible for addressing any claims relating to the app or your use of it, including product liability claims, claims that the app fails to conform to legal or regulatory requirements, and consumer protection or privacy claims.
  • If a third party claims that the app or your use of it infringes their intellectual property rights, NBuilders, not Apple, is responsible for the investigation, defense, settlement, and discharge of that claim.
  • Apple and Apple's subsidiaries are third-party beneficiaries of these Terms, and once you accept them, Apple may enforce these Terms against you as a third-party beneficiary.

Intellectual property

The Memori name, logo, app design, and related IP belong to NBuilders. These Terms do not grant you any rights to our trademarks or branding.

Disclaimer

MEMORI IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE SERVICE, OR THAT CONTENT WILL NEVER BE LOST.

Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NBUILDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR YOUR USE OF MEMORI SHALL NOT EXCEED THE GREATER OF (A) AMOUNTS YOU PAID TO NBUILDERS IN THE 12 MONTHS BEFORE THE CLAIM, OR (B) USD $100.

Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the fullest extent permitted by law.

Indemnification

You agree to indemnify and hold harmless NBuilders from claims, damages, and expenses (including reasonable legal fees) arising from your content, your use of Memori, or your breach of these Terms.

Termination

You may delete your account at any time (Settings → Security → Delete account). We may suspend or terminate access for violations of these Terms or to protect the service.

What happens to your content: when your account is deleted, your memories, media, and folders are deleted from our production systems, and public links stop working. Backups may keep data until they expire (see Privacy Policy). If we terminate your account for a reason other than a serious violation, we will try to give you notice so you can export your data first. Deleting your account does not cancel a store subscription. Cancel it in your Apple or Google Play settings.

Force majeure

We are not liable for delays or failures caused by events beyond our reasonable control (natural disasters, war, internet outages, government actions, etc.).

Export compliance

You agree to comply with applicable export control and sanctions laws.

Dispute resolution

Governing law: These Terms are governed by the laws of the State of Israel, without regard to conflict-of-law principles.

Jurisdiction: Disputes shall be brought in the competent courts of Israel, except where mandatory consumer protection law in your country requires a local forum (including EU consumers, who may bring claims in their country of residence).

Class action waiver (US, where enforceable): You agree to resolve disputes individually and not as a class representative or member.

Severability

If any provision is unenforceable, the remaining provisions remain in effect.

Entire agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and NBuilders regarding Memori.

Assignment

We may assign these Terms in connection with a merger or sale. You may not assign your rights without our consent.

Changes

We may update these Terms. The "Last updated" date at the top reflects the latest version. Continued use after changes constitutes acceptance. Material changes will be communicated where practicable.

Contact

NBuilders · [email protected]